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Customer services policy
Lifetime warranty / 5-years GuaranteeTo validate warranty, please, ensure 'Surgins' instruments care guidelines are followed. Surgins Instruments Care Guidelines
Warranty will commence from the date of the invoice.DeliveryAny date or period for delivery shall be considered as indicative only, although it is our policy to try to dispatch all orders within agreed time period. We cannot be held responsible for delays in the delivery caused by a third party. Returns / ReplacementIncorrectly ordered goods can be returned providing they are not soiled or damaged in any way, and that we are notified in writing within 7 working days of delivery. No refunds or replacements will be considered until the original goods have been thoroughly inspected. Faulty goods will be replaced or refunded after inspection provided that we are notified in writing within 7 working days of delivery. RepairWe offer an instrument repair / sharpening service for 'Surgins' instruments only. Due to the nature of the repair / sharpening service and the fatigue that can be cause to alloys that have been damaged or are not new, if during the repair / service procedure the instrument breaks or becomes unfixable due to existing damage to the instrument we cannot be held responsible for this damage. If, it is considered cost-effective to replace than repair or unable to repair, alternative options available will be discussed. Repair costs vary depending on the work required therefore a brief note of the service will always be required. |